I would like to say that I do understand that I say this is a Canadian tradition but I have it on good authority that this is a worldwide phenomenon.
The unfortunate part of this great tradition is the addition of another tradition that occurs every morning also. That would be complaining when the order is wrong or the coffee is not as good as you expect. The public outcry and the threats of getting that one person fired are incredible. There are human rights violations all around the world that do not get this sort of attention.
What we need to do is put this into perspective. At every coffee shop during peak times of the day there may be a lineup of twenty people and countless cars in a drive through. With each person there is at least not only there order but the potential for a few more than one. So in my estimation, during the day there are hundreds to thousands of customers.
We need to keep this in mind as to error is human. The success rate of getting orders right is very incredible for people that are behind the counter that have the same worries as you and I. I should point out that the people behind the counters are people and not machines.
When we make workplace mistakes or oversights we believe that we are just being human. We do not think of the inconvenience that may be caused by our errors or just by being human. The typical to do list for the course of a day does not contain hundreds or thousands of orders like our coffee maker.
Something to think about when you are ordering a coffee next time and receive sugar when you are not suppose too. Life does not end and a temper tantrum is not necessary until you would like one when you make a mistake too.
Please excuse me, I have to go and make myself a coffee. I hope I get it right.